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Z Center for Cosmetic Health Policy

Thank you for visiting the Z Center for Cosmetic Health. Your satisfaction is our top priority and our goal is to make sure your experience with us is a memorable one that you will want to repeat and share with your friends. Our policies are intended to provide you with the highest standards of service and make certain that every one of our guests has an equally wonderful time at the Z Center for Cosmetic Health.

Scheduling Your Appointment

Due to the personalized nature of our treatments it is highly recommended to schedule your appointment in advance. However, walk-ins are also welcome when time permits. All appointments must be secured with a verifiable credit card at the time they are made. Your credit card will not be charged unless you fail to show up for your appointment, or cancel your appointment with less than 24 hours notice. By scheduling an appointment, you are agreeing to our policies.

Arriving for Your Appointment

Please arrive 15 minutes before your scheduled appointment, so you will have enough time to check-in and prepare for your treatment. We have designed our schedule to provide you with the most exceptional treatment experience in the appropriate amount of time. Arriving late will deprive you of valuable treatment time and prevent you from having the best possible experience.

Late Policy

We take pride in starting and finishing all of our treatments on time so that our guests do not experience any delays. If you arrive late for your appointment we will make every effort to complete as much of your treatment as possible, however it may be required to end your treatment at the scheduled appointment time in order to avoid delays for other guests. Your treatment will be charged at full value. With some treatments, it may be necessary to reschedule your appointment. If you are more than 15 minutes late for your scheduled appointment, then your appointment will be automatically cancelled and you will be charged the entire treatment fee as stated in our cancellation policy. You may, however, apply this fee towards a credit to reschedule a future appointment.

Last minute changes to reservations will be accommodated only if a there is an available appointment time later the same day, and other guests are not inconvenienced.

Cancellation and No Show Policy

We understand that things may come up making you unable to join us for your scheduled reservation. We ask that you please provide us with at least 24 hours notice if you need to cancel or reschedule your appointment. If appropriate notice is not given you will be charged a $50.00 cancellation fee (or a deduction of 50 reward points). If you fail to arrive for your scheduled appointment and do not notify us at all (no-show), then your entire treatment fee will be charged to your credit card. Please understand that these policies are unfortunately necessary due to the unavoidable expenses and precious time that is reserved exclusively for you when you make your appointment.

Payment Policy

Z Center for Cosmetic Health accepts cash and all major credit cards as payment. All payments must be made at the front desk at all times. All gratuities may be paid directly to the aesthetician/clinician in cash. We apologize for the inconvenience, but we cannot add a gratuity to your credit card. As an added benefit, Z Center for Cosmetic Health offers financing through CareCredit.

Gift Cards, V.I.P. Cards, etc.

Gift Cards are available for specified services, packages, or dollar amounts beginning at $50 and are not redeemable if lost or stolen. Gift Cards are non-transferable, and expiration dates may not be changed or extended. If an appointment made to redeem your gift card is not cancelled at least 48 hours in advance, your treatments and your gift card will be forfeited.

Prices Subject To Change

We are constantly expanding our products and services to provide you with the best treatments possible. Although we make every effort to keep our website and service menu updated, please note that prices and services are subject to change at any time. We love having you as a guest, but we do reserve the right to refuse service at any time, to anyone, for any reason.

Refund Policy

At Z Center for Cosmetic Health we only provide prescription strength products with scientifically proven results. For this reason we do not provide cash refunds for our products or services. If for some reason you are not happy with a product purchased from Z Center for Cosmetic Health, you may return the unused item including the receipt within seven (7) days of purchase in exchange for store credit which may be applied toward another product or service of equal or greater value. Please note that Gift Cards, Package purchases, and Rewards points are not refundable.

Relaxing Environment

As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and pagers must be turned off when entering the Z Center for Cosmetic Health.

Doctor Consultation Fee

A consultation visit is required with Dr. Zadeh prior to any treatment provided by the Z Center for Cosmetic Health. During your consultation visit we will go over your personal situation and learn about your concerns. Your various treatment options will be discussed and a personalized treatment plan will be created for you. The consultation visit usually takes from 45 to 60 minutes. There is a $200 consultation fee which is then applied toward the cost of your treatment. The consultation fee may be applied towards any procedure within 30 days of your initial consultation.

Other Things to Know

If you are having a Laser Hair Removal treatment, we ask that you shave the area before arriving for your appointment. It is recommended to shave the day before your appointment. Those who arrive for their appointments without shaving will be subject to a $50 shaving fee for each extremity and a $200 shaving fee for the back, chest, or abdomen.

For guests receiving Botox, Dermal Filler, or Facial Skin Tightening procedures we ask that you arrive without make-up on if possible.

If you are scheduled for a Non-invasive Fat Reduction treatment, please wear loose-fitting clothing to your appointment (e.g. sweats). This is for your comfort.

Tell a Friend

Referrals are greatly appreciated and are the highest compliment you can give us at the Z Center for Cosmetic Health. For every referral that purchases a treatment, you will receive a gift card to the Z Center for Cosmetic Health to be used towards any service of your choice.